Factory IT Support vs Office IT Support — Key Differences

Why Do Factories Need Different IT Support?

Industrial facilities have significantly more complex IT needs than typical offices — they include OT (Operational Technology) systems like PLCs, SCADA, and IoT sensors that require strict network segmentation.

5 Key Differences

1. OT/IT Network Segmentation

Factories must separate Production (OT) networks from Office (IT) networks to prevent cyber attacks from disrupting production lines.

2. Industrial-grade Hardware

Network equipment must withstand heat, humidity, dust, and vibration. Industrial-rated switches and APs with appropriate IP ratings are required.

3. High Uptime Priority

Every hour of production downtime has significant cost. Factory IT support requires strict SLA and a clear Disaster Recovery plan.

4. Comprehensive CCTV Coverage

Cameras must cover large indoor and outdoor areas with NVR storage for 30–90 days of footage.

5. Fast On-site Response

Factories cannot always wait for remote support. Fast on-site response is critical, especially in Samut Prakan, Chonburi, and Rayong industrial zones.

HTI: Factory IT Support Specialists

With 200+ factory projects, HTI specialises in IT infrastructure and managed support for industrial SMEs. Contact us for a free on-site assessment.