What Determines IT Support Pricing?
Monthly IT support pricing is not one-size-fits-all. Four key factors drive the cost:
- Device Count — PCs, Servers, Switches, Cameras under management
- Scope — Remote Only vs Remote + On-site
- SLA Requirements — Response time and availability
- Location — Bangkok-Samut Prakan vs other provinces
IT Support Price Benchmark
| Package | Price/month | Best For |
|---|---|---|
| Basic Remote Support | ฿2,000–5,000 | Small office <20 devices |
| Standard (Remote + On-site) | ฿6,000–12,000 | SME 20–50 devices |
| Full Managed IT | ฿12,000–30,000 | Factory 50+ devices |
| Enterprise | ฿30,000+ | Multi-site or critical systems |
vs. Hiring In-house IT Staff
A single Junior-to-Mid IT employee costs:
- Salary: ฿25,000–45,000/month
- Social security + benefits: ฿3,000–5,000/month
- Equipment + software: ฿2,000–3,000/month
- Total: ฿30,000–53,000/month
And one person cannot cover all domains — Network, Security, Server, and CCTV — simultaneously.
Verdict: Is IT Outsource Worth It?
For an SME with 20–50 devices, a Standard IT Support package at ~฿7,500/month saves 4–7x compared to a full-time hire — and comes with a team of multi-domain specialists. Contact HTI for a scope-matched quote.