Is this service suitable for SMEs without an in-house IT team?

Absolutely. HTI's managed IT service is designed specifically for SMEs and factories without dedicated IT staff. We act as your outsourced IT department at a fraction of the cost of a full-time hire.

How fast is HTI's response time in urgent situations?

Standard plan and above includes a 2-hour remote response SLA and 4-hour on-site response SLA for Bangkok and Samut Prakan areas.

What systems does HTI cover under managed IT support?

HTI covers: Network Switch & Wi-Fi, Server & Storage, Firewall & Cyber Security, CCTV systems, Endpoints (PCs/Laptops), Printers, and related cloud services.

IT Support · Samut Prakan & Bangkok

Managed IT Support
for SMEs & Factories
— Done Right

Q: What is the difference between IT Support and IT Outsource?

IT Support handles reactive problem-solving, while IT Outsource is a proactive managed service where HTI takes full responsibility for your IT systems with clear SLA agreements.

HTI acts as your dedicated IT department — proactively managing Network, Server, Firewall, and CCTV with a clear SLA. Cost-effective for SMEs, reliable for factories.

Get a Free Quote 061-691-4641

⚠️ Sound familiar?

Internet drops during Zoom calls — productivity halted
Server failure, lost files, no one on the team knows IT
Ransomware encrypted files, no backup in place
CCTV can't be viewed remotely or footage disappears
Freelance IT disappeared — no SLA, no documentation
No inventory of IT assets — blind to your own systems

What We Cover

Systems Under HTI Care

Every system your SME or factory needs — one team, one point of contact.

🌐

Network & Wi-Fi

Switches, VLANs, Wi-Fi APs — bandwidth management & dead-zone elimination

🖥️

Server & Storage

Windows Server, Linux, NAS, 3-2-1 Backup against ransomware

🔥

Firewall & VPN

Fortinet, Sophos, Cisco — Policy, IPS, VPN for remote work

📹

CCTV & NVR

IP cameras, mobile remote view, storage management

💻

Endpoint & PC

Windows updates, antivirus, remote support for PC/Laptop

🖨️

Printer & Peripheral

Network printers, scanners, driver configuration

☁️

Cloud & Microsoft 365

M365, Azure AD, OneDrive backup, license management

📄

IT Documentation

Network diagrams, asset inventory, runbooks — fully documented

Pricing Plans

Plans Designed for SMEs

Transparent pricing — no hidden fees. Scope adjustable to your actual needs.

💚 Save Pack

฿3,500 /month

Up to 10 devices

Unlimited Remote Support (Fair Usage)
Helpdesk (Line / Phone / Email)
PC / Notebook Support
Printer Support
Windows & Microsoft Office Support
Basic Network Troubleshooting
User Account Support
No Onsite (add-on available)

Get started

💙 Starter Pack

฿8,000 /month

Up to 30 devices

Everything in Save Pack
Onsite 1x / month
Monthly Service Report
Priority Response
Response SLA within 4 hours

Choose this plan

⭐ Most Popular

🟠 Business Pack

฿15,000 /month

Up to 50 devices

Everything in Starter Pack
Onsite 2x / month
Preventive Maintenance
Asset Inventory
Backup Monitoring
Antivirus Monitoring
Patch Management
Network Documentation
IT Consultation
Response SLA within 2 hours

Choose this plan

🔷 Enterprise Pack

Multi-site / Critical systems

Onsite per SLA
System Monitoring
Server & Cloud Support
Microsoft 365 Administration
Backup Monitoring
Security Monitoring
Dedicated IT Consultant
Custom SLA

* Prices exclude VAT. Minimum 3-month contract. Contact us for a scope-matched quote.

Feature	💚 Save	💙 Starter	🟠 Business	🔷 Enterprise
Price/month	฿3,500	฿8,000	฿15,000	Quote
Device Limit	≤ 10	≤ 30	≤ 50	Unlimited
Remote Support	✓	✓	✓	✓
Helpdesk (Line/Phone/Email)	✓	✓	✓	✓
PC / Notebook / Printer	✓	✓	✓	✓
Windows & Office Support	✓	✓	✓	✓
Network Troubleshooting	✓	✓	✓	✓
Onsite Visit	—	1/month	2/month	Per SLA
Monthly Report	—	✓	✓	✓
Priority Response	—	✓	✓	✓
Response SLA	—	4 hrs	2 hrs	Custom
Preventive Maintenance	—	—	✓	✓
Asset Inventory	—	—	✓	✓
Backup Monitoring	—	—	✓	✓
Antivirus Monitoring	—	—	✓	✓
Patch Management	—	—	✓	✓
Network Documentation	—	—	✓	✓
Server & Cloud Support	—	—	—	✓
Microsoft 365 Admin	—	—	—	✓
Security Monitoring	—	—	—	✓
Dedicated IT Consultant	—	—	—	✓

How We Work

Getting Started with HTI IT Support

Audit & Survey

HTI team reviews your current systems, builds IT asset inventory, identifies gaps

Scope + Proposal

We present the right plan with a clearly agreed SLA and pricing

Onboarding

Deploy monitoring, document everything, hand over support contacts

Ongoing Care

Monthly reports, review meetings, scope adjusts as you grow

FAQ

Frequently Asked Questions

What is the difference between IT Support and IT Outsource?

IT Support is reactive problem-solving. IT Outsource is a proactive managed service where HTI takes full responsibility for your IT systems. Our Managed IT includes both, with a clear SLA.

Is this suitable for SMEs without an in-house IT team?

Absolutely. We designed this service specifically for SMEs and factories without dedicated IT staff. HTI acts as your outsourced IT department at a fraction of the cost of a full-time hire.

How fast does HTI respond in an emergency?

Standard plan and above: 2-hour remote response SLA and 4-hour on-site SLA for Bangkok and Samut Prakan. Full Managed drops to 1-hour remote response.

What systems are covered?

Network Switch & Wi-Fi, Server & Storage, Firewall & Cyber Security, CCTV, Endpoints (PC/Laptop), Printers, Cloud/Microsoft 365, and related services.

What is the starting price?

Save Pack starts at ฿3,500/month (≤10 devices), Starter Pack ฿8,000/month (≤30 devices), Business Pack ฿15,000/month (≤50 devices), and Enterprise Pack is custom-quoted. Contact us for a free, no-commitment proposal.

Managed IT Supportfor SMEs & Factories— Done Right